Booking Terms & conditions
Payments & documentation
No bookings are confirmed until received by the Company and paid for in full; a paid ticket will always board in preference before a reservation booking or unpaid ticket.
If you are unable to make payment at time of booking, your booking may be cancelled and your reservation offered to another person if payment isn’t received by the day prior to tour departure.
Group Bookings: A 20% deposit is required to hold your booking. Full payment is required 5 days prior to the date of your tour. A passenger manifest for your group must be supplied at least one week prior to the tour departure date.
Amendments to bookings
Any amendment to your booking is subject to the approval of the supplier Kalgoorlie Tours & Charters (KTC). Any approved change to your booking prior to or after final payment may incur an amendment fee of $22.00.
To cover cancellation and other unforeseen circumstances we strongly recommend insurance. Please ask your travel agent or insurance company for details.
We recommend that a medical examination should be partaken for those in poor health prior to the tour. No responsibility can be accepted for accident illness or misadventure or loss of goods or possessions and it is recommended that adequate insurance be taken out to cover against the above. It is recommended that participants on medication should take ample supply with them. Any physical mental or emotional disability that may require special handling or treatment MUST be advised in writing when a reservation is made.
Refunds are made at point of ticket issue only or on written application in case of website internet ticket purchase. Cancellation fees apply to all ticket bookings: 10% applies to all cancellations with more than 48 hours notice, 50% applies if cancelled within 48 hours of departure, 75% applies if cancelled on the day up to 2 hours before departure, inside 2 hours or Fail to Show – NO REFUND. Group bookings are required to give notice of cancellation more than 5 days notice prior to tour departure to receive refunds.
Please be aware that the tour operator may cancel tours where the operator believes it may be of harm to the participants, e.g; weather conditions. In such occasions a full refund or amendment to the participants booking can be made free of charge if the booking was directly made with Kalgoorlie Tours & Charters. Please note: If your booking is made through a travel agent please refer to the Agents Terms & Conditions.
Minimum tour passenger numbers must be reached for the tour departure to continue as scheduled.
All participants (including children) must be able to sit in the designated seat and wear the designated seat belt restraint to be able to participate on the tour. Due to safety reasons we are unable to have children less than 4 years of age participate in these tours.
All tour participants MUST check in at the Tour Pick up Point at the required time, with the mandatory clothing and footwear to avoid loss of seats. All no-show or late arrivals will be non-refundable.
Important Note All tour participants must be wearing the MANDATORY clothing – Sturdy fully enclosed shoes with socks, which must completely cover the foot, enclosing the whole top of the foot (NO high heels), long sleeves to the wrist and long pants to the ankles. The only acceptable skin that can be exposed is that of the head and hands. Disposal coveralls are available to purchase if required. All participants MUST have a 0.00% zero alcohol breath reading. Failure to meet the above requirements will result in non-participation and zero refund.
Super Pit Tours will not operate in wet weather conditions or when lightening alerts are in place, and a full refund or booking transfer will be given. If the tour has departed and can no longer continue onsite then a partial refund will be granted.
Whilst onsite Kalgoorlie Tours & Charters and all participants must follow guidelines set by the Mines Act, (explained in your visitor induction). Kalgoorlie Tours & Charters are not accountable for any delays incurred whilst onsite and all participants are subject to random onsite search, drug and alcohol testing.
Whilst on your Super Pit Tour with KCGM and Kalgoorlie Tours & Charters you must:
- Follow all directions given by your guide or any KCGM/KTC representative;
- Remain with your ‘KCGM and/or KTC’ guide at all times;
- Wear the provided PPE (hi-visibility vest, glasses and hard hat) at all times;
- NOT remove any items, rocks, or objects of any form from any KCGM site;
- Stay within designated tour areas and not climb on fences or any other raised area;
- Request permission from KCGM Community Relations to publish any photos or video captured on KCGM sites on social media, or in newsletters or any other form of media.
KCGM and Kalgoorlie Tours & Charters accepts no responsibility for loss or damage to property, personal injury, death or delay incurred to tour participants. All children must be supervised at ALL TIMES by a responsible guardian whilst on the tour.